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Frequently asked questions

Web hosting is a service that allows individuals and organizations to make their websites accessible via the World Wide Web. It involves storing website files and data on a server that is connected to the internet, making the website accessible to users around the globe.

Our hosting plans stand out due to several key features:

  • Utilization of the latest AMD processors ensures high-speed performance and efficiency.
  • Our storage infrastructure utilizes NVMe SSDs, significantly faster than traditional SSDs and HDDs, ensuring lightning-fast data retrieval and website loading times.
  • Clients have the option to request a dedicated IP address for their domain, providing additional control and security. This service incurs a nominal fee of 300 pesos per month.

Yes, all our hosting plans come with Plesk, a powerful and user-friendly control panel that allows you to manage every aspect of your website and hosting environment with ease. With Plesk, you can easily manage domains, email accounts, databases, files, and more, all from a single intuitive interface. Plesk offers a wide range of features and tools to streamline website management and enhance your hosting experience.

Yes, we understand that your hosting requirements may evolve over time. You can easily upgrade or downgrade your hosting plan to accommodate changes in website traffic, storage needs, or feature requirements. Simply contact our support team, and we’ll assist you in selecting the most suitable plan for your current needs.

No, we do not directly offer domain name registration services. However, we facilitate domain purchases through third-party domain registrars. If you wish to purchase a domain name, you can do so through a domain registrar of your choice. Alternatively, you can request us to purchase a domain on your behalf, and we will include the domain registration fee in your billing.

We provide assistance and guidance for migrating your existing website to our hosting platform seamlessly. Our support team can help you with the migration process, including transferring files, databases, and configurations. Additionally, we offer resources and tools to facilitate self-migration if you prefer to handle the process independently.

Our servers are powered by cloud compute VPS technology, with a maximum of 14 users sharing the same resources. Despite the shared environment, our high-performance server specifications ensure that each user experiences fast and reliable performance. Additionally, our utilization of advanced AMD processors and NVMe SSD storage further enhances the overall speed and efficiency of our hosting services.

A dedicated IP address is exclusively assigned to your website/domain, as opposed to a shared IP address used by multiple websites. It offers benefits such as improved website performance, better email deliverability, and enhanced security features. If you require a dedicated IP address for your specific needs, you can request one for an additional monthly fee.

We provide comprehensive support to assist you with any technical issues or questions you may encounter. Our knowledgeable support team is available via multiple channels, including live chat, email, and phone support, to ensure prompt resolution of any issues and to provide guidance as needed.

Yes, if you prefer the convenience of having us handle the domain registration process, you can request us to purchase a domain name for you. Simply provide us with the desired domain name, and we will take care of the registration process on your behalf. The cost of the domain registration will be included in your billing.

We prioritize the security of our hosting environment and implement various measures to safeguard your website data. These include regular security updates, firewalls, DDoS protection, SSL/TLS encryption, and malware scanning. Additionally, we provide tools and recommendations to help you enhance your website’s security further.

Yes, we offer automatic backups as part of our hosting plans. Your website data is regularly backed up to secure off-site locations, ensuring that you can easily restore your website in the event of data loss or unexpected incidents. You can also manually initiate backups and restore points via our control panel for added flexibility and peace of mind.

While we support a wide range of website types and content, we have certain limitations in place to ensure the stability and security of our hosting environment. Prohibited content includes but is not limited to illegal activities, adult content, and excessive resource usage. Please refer to our terms of service for more information on acceptable use policies.

No, the sale price is applicable for the first year of your hosting plan only. After the initial year, your hosting plan will renew at the regular price. It’s important to note that any discounts or promotional offers provided at the time of signup are typically valid for the initial term of your hosting plan. We recommend reviewing the terms and pricing details during the checkout process to understand the renewal terms for your specific hosting plan.

Yes, we stand behind the quality of our hosting services and offer a satisfaction guarantee. If you are not completely satisfied with our services within a specified period (typically 30 days), you can request a full refund of your hosting fees, no questions asked.